Refunds

Last updated 11 Nov 2026

No returns on downloads

Every booklet is a file you can keep the moment you pay, so it cannot be sent back. You can read several pages of every booklet on its page before you buy, and I would rather you do that than buy something that is not right for you.

When I will fix it or refund you

• The file will not download or will not open.
• The file is incomplete, or is not the booklet you bought.
• Something in the booklet is wrong (a measurement, a count, a missing step) and stops you finishing the project.
• You were charged twice for the same booklet, or bought a booklet you already had from this shop.

Email hello@craftbooklet.com from the address you used to buy, with your order number. I will first try to fix the problem, usually by sending a corrected file. If I cannot, I will refund you in full.

What a refund means for your files

A refund cancels your licence to use the booklet. The download links and the library entry for it stop working, and you agree to delete any copies you have saved or printed.

How refunds are paid

Refunds go back to the card or wallet you paid with, through our payment provider. They usually appear within 5 to 10 business days, depending on your bank. Free booklets and free codes have nothing to refund.

Your legal rights

This policy does not take away any rights you have under the consumer law where you live.