Help and FAQ
Not answered here? Email hello@craftbooklet.com and I will reply.
Downloading
When do I get my files?
Straight after payment. The download buttons are on the page you come back to from checkout, and the same links are emailed to you.
I lost the email. How do I download again?
Go to My library and enter the email you bought with. We send you a sign-in link that works for 15 minutes; your library then stays signed in on that device for 30 days.
Do the links expire?
No. Downloads are limited per day so links cannot be passed around, but your access never runs out.
I bought on my phone. How do I print?
Open the order email on a computer and download from there, or sign in to My library on the computer.
I bought on Etsy. Are my booklets in the library?
No. Etsy purchases stay in your Etsy account, under Purchases and reviews.
Printing
What paper size?
US Letter (8.5 × 11 in). A4 works for the plan pages; for templates, check the scale bar after printing.
My template printed the wrong size.
Print at 100%, also called actual size, and turn off "fit to page". Every template page has a 4 in bar: measure it before you cut.
Do I have to print everything?
No. Many people keep the booklet open on a tablet and print only the templates or the round-by-round page.
The projects
Are the pictures real photographs?
No. They are rendered previews made from the design. The booklet pages shown on each product are the real pages.
Is this for beginners?
Each product lists its skill level and the tools you need. Most are beginner projects with straight cuts or simple stitches.
Are measurements in inches?
Yes, at the moment every booklet uses inches.
I am stuck on a step.
Email hello@craftbooklet.com with the booklet name and step number. A photo helps.
Payments and refunds
How can I pay?
By card, Apple Pay or Google Pay, on a secure page run by Stripe. Card details never reach this site.
Can I get a refund?
Downloads cannot be returned, but if a file is wrong or will not open I will fix it or refund you. See the refund policy.
I have a code. Where do I enter it?
In your cart, under "Have a code?". A code for a free booklet takes the total to zero and asks only for your email.
Using the files
Can I sell what I make?
Yes, finished items you make yourself in small numbers. You cannot share or sell the files or printouts. See the licence.
Can I share the pattern with a friend?
Please send them to the shop instead. Each booklet is for the person who bought it.